Privacy Policy
Last updated: October 19, 2025
Blades & Books (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.bladesandbooks.com, make a purchase, or otherwise interact with our services.
Information We Collect
Personal Information: When you place an order or subscribe, we may collect your name, email address, billing and shipping addresses, and payment information.
Automatically Collected Data: We use cookies and analytics tools to understand website performance and improve your experience.
Communications: If you contact us by email or form submission, we may keep your message for recordkeeping and support.
How We Use Your Information
To process and fulfill orders and subscriptions
To communicate about orders, shipping, or updates
To improve our website, products, and customer experience
To comply with legal obligations
Data Sharing
We do not sell your personal information. We may share limited data with trusted third parties—such as Squarespace, payment processors, and email marketing tools—to operate our business. These providers are bound by confidentiality and data-protection agreements.
Data Retention
We retain your information only as long as needed to provide our services or as required by law.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your data. To make a request, contact us at merchant@bladesandbooks.com.
Cookies
Our website uses cookies to provide functionality and measure performance. You can adjust your browser settings to refuse cookies or delete them at any time.
Contact
For privacy questions or requests, email merchant@bladesandbooks.com.
Refund & Return Policy
Last updated: October 19, 2025
Because of the immersive, collectible nature of our mailed letters, returns are not accepted.
However, if you are unhappy with your 3-month subscription after receiving your first letter, contact us within the first month. We will:
Cancel your remaining two letters,
Retain the cost of the first Single Letter ($9), and
Refund the remainder of your $21 purchase ($12).
No other refunds or returns will be issued.
For questions about your order, please contact merchant@bladesandbooks.com.
Shipping Policy
Last updated: October 19, 2025
Shipping Method
All letters are mailed through USPS using standard postage stamps. To preserve the traditional mail experience, tracking numbers are not provided.
Processing & Delivery
Processing time: 3–5 business days unless otherwise noted.
Delivery within the U.S.: typically 1–5 business days, though delays up to 2 weeks can occur depending on USPS volume and weather conditions.
You will receive an email notification when your order ships.
We currently do not ship internationally. International options are expected to be added in 2026.
Blades & Books is not responsible for delays, loss, or damage once the package has been accepted by USPS. If your item has not arrived after 2 weeks, contact us at merchant@bladesandbooks.com and we’ll do our best to assist.
Terms of Service
Last updated: October 19, 2025
These Terms of Service (“Terms”) govern your use of the Blades & Books website and services. By accessing our site or making a purchase, you agree to these Terms.
1. Use of Website
You may use our website for lawful purposes only. You agree not to attempt to interfere with the website’s functionality or security.
2. Products & Services
We make every effort to describe and display our products accurately. However, we cannot guarantee that colors or details shown on your device precisely reflect the actual product.
3. Orders & Payment
We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or pricing errors. Payment is required at the time of purchase.
4. Intellectual Property
All content on this website—including text, images, and graphics—is the property of Blades & Books and may not be copied or reused without permission.
5. Limitation of Liability
To the fullest extent permitted by law, Blades & Books shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, United States.
7. Contact
For questions about these Terms, please email merchant@bladesandbooks.com.
Cookie Policy
Last updated: October 19, 2025
Our site uses cookies and similar technologies to enhance functionality and measure performance.
What Are Cookies
Cookies are small text files stored on your device that help us recognize returning visitors and analyze site traffic.
Types of Cookies We Use
Essential Cookies: Enable site functionality, such as the shopping cart.
Performance Cookies: Help us understand how visitors use the site through analytics.
Marketing Cookies: Used only if we run ads or retargeting campaigns.
You can disable cookies in your browser settings at any time. Note that doing so may affect website performance.
Accessibility & Contact Information
Blades & Books strives to make its website accessible to all users. If you encounter accessibility barriers or have trouble using our site, please contact us at merchant@bladesandbooks.com.
For general inquiries, customer service, or questions about your order, email us at merchant@bladesandbooks.com.